Auto Queue Tasks are the individual scheduled steps inside running Auto Queues. When a contact is enrolled in a queue (e.g. a 5-step nurture sequence), each step becomes a task waiting to fire at its scheduled time. This page shows every pending and completed task across your workspace.
Where to find it
Go to https://app.trustpager.com/data/event-queue-tasks. Each row shows:
- The Auto Queue the task belongs to
- The step number and name within the queue
- The contact or opportunity enrolled
- Scheduled fire time
- Status — pending, fired, cancelled, errored
- Timestamp of last status change
What's the difference between this and the Dispatcher?
The Dispatcher at https://app.trustpager.com/inbox/dispatcher shows individual scheduled communications (emails, SMS, voice calls) waiting to send. This page shows the upstream Auto Queue task progressions — the steps that, when fired, may produce one or more communications, automation runs, or other actions.
If a queued email isn't appearing in the Dispatcher when expected, check this page first to see if the parent Auto Queue task fired at all.
Inspecting a task
Click any row to see:
- The full task config — what action will run, with what inputs
- The enrolment record showing when the contact was added to the queue
- Which step preceded this one and which step (if any) follows
- Why it's at this exact scheduled time
Cancelling a task
To stop a queued task, click Cancel on the row. This drops just that one step — the contact stays enrolled in the queue and the next steps will still fire. To remove the contact from the queue entirely, open the queue at https://app.trustpager.com/auto/queues and unenrol them.
Auto-cancel rules
Auto Queue tasks respect the same auto-cancel rules as the Dispatcher — if the contact opts out, replies, or the linked opportunity moves to a stage that cancels the queue, pending tasks are dropped automatically.
Filtering
Filter by Auto Queue, status, date range, or the enrolled record.
Retention
Task logs are retained for 90 days after the task fired or was cancelled.
