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Automations
How to Get Notified When Automations Fail
Configure email and SMS recipients to get notified the moment an automation action fails — no more silent failures dropping client emails for days.
# How to Get Notified When Automations Fail
When an automation action fails — a Send Email step rejected by your provider, a Send SMS blocked by Twilio, a webhook returning 500 — you want to know about it immediately, not when a client tells you they never got their email.
TrustPager logs every failure at https://app.trustpager.com/auto/errors, but if nobody's watching that page, failures pile up silently. Error Alerts close that gap by pushing each new failure to the people who need to know.
## Configure recipients
Go to https://app.trustpager.com/settings/auto and open the **Error Alerts** tab.
Add as many email recipients as you like. Each address gets an email when an automation fails.
Add as many SMS recipients as you like. Phone numbers must be in E.164 format with the leading `+`, e.g. `+61431377068`.
Changes save automatically as you add or remove recipients.
## What gets sent
**Email.** Subject: `Automation error: {action} failed in "{automation name}"`. Body includes the action type, automation name, the full error message, and a direct link to the failed run at `app.trustpager.com/auto/automations/{id}/runs/{run_id}` so you can investigate without hunting.
**SMS.** Tight summary in one or two segments: `TrustPager: {action} failed in "{automation name}". {error}. {run URL}`.
## Throttling — no inbox storms
If the same error fires 50 times in 10 minutes (a broken automation can do this), you don't get 50 emails. Identical errors are collapsed into one alert per workspace per hour. The next alert in that signature group is delivered an hour later, with the count of suppressed occurrences appended: `+12 more occurrences in last hour`.
Different errors fire independently. Same automation but a different action failing? That's a separate alert.
## How the rails work
Emails are sent from `noreply@mail.trustpager.net` — a TrustPager-owned address. This is deliberate: if your own email rail is the thing that's broken (Postmark sender signature missing, Gmail OAuth expired), an alert routed through that same rail wouldn't reach you. Using TrustPager's own DKIM-signed domain guarantees the alert always lands.
SMS is sent from your workspace's first active phone number. If your workspace has no active phone number, SMS alerts are skipped silently and email still fires. Manage your phone numbers at https://app.trustpager.com/settings/phone.
## Configure via the API
Alerts can be set programmatically through the same `update_crm_settings` endpoint as other CRM settings:
```
PATCH /company/crm-settings
{
"automation_error_notify_emails": ["alerts@yourcompany.com", "ops@yourcompany.com"],
"automation_error_notify_phones": ["+61431377068"]
}
```
Emails are validated against a standard email regex. Phones are validated against E.164 with leading `+`. Invalid entries are rejected with a `fix` field telling your AI agent what to do.
Reading current recipients works through `get_crm_settings`. Both fields appear in the same response shape as `form_completion_notify_emails`.
## Triaging the alerts you receive
Once you start getting alerts, see [How to Triage Automation Errors](https://www.trustpager.com/help-center/triage-automation-errors) for the full workflow on the `/auto/errors` page — grouping failures by root cause, retrying runs, and clearing issues from your workspace.
## When alerts don't fire
If you're not seeing alerts you expect:
- Confirm at https://app.trustpager.com/auto/errors that the failure was actually logged. If the failure isn't there, no alert will have fired.
- Confirm your recipients are saved at https://app.trustpager.com/settings/auto — empty list means no alerts.
- Check the throttle window. Identical errors within an hour are collapsed by design.
- For SMS specifically, confirm your workspace has at least one active phone number at https://app.trustpager.com/settings/phone. No active number means SMS alerts are skipped.
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