DocuSign envelope logs show every signing envelope your workspace has sent through your connected DocuSign account — who received it, who's signed, who hasn't, and what happened after completion.
Where to find it
Go to https://app.trustpager.com/data/agreements. Each row shows:
- The document template that was sent
- The recipient(s) and their signing status
- Envelope status — sent, delivered, completed, voided, declined
- The TrustPager record (opportunity, contact) the envelope is linked to
- Timestamp of last status change
Inspecting an envelope
Click any row to see:
- Each recipient with their individual status (sent, delivered, signed, declined)
- Timestamps for each status change
- The full event history for the envelope
- Direct link to view the envelope in DocuSign
- Automations that fired on completion
- Any reminder emails that were sent
Envelope statuses
- Sent — the envelope was sent to the first recipient
- Delivered — at least one recipient has opened the envelope
- Signed — all current recipients have signed (intermediate status when signing in sequence)
- Completed — every recipient has signed and the document is final
- Voided — you cancelled the envelope (it's no longer active)
- Declined — a recipient refused to sign. The envelope is no longer active.
Sending reminders
For envelopes stuck in "Sent" or "Delivered" with no signature, click Send reminder on the row detail. DocuSign will email the pending recipients prompting them to sign. There's an automatic reminder schedule too — configure it in the document template settings.
Voiding an envelope
To cancel an envelope, click Void on the row detail and provide a reason. DocuSign will mark it as voided and notify any pending recipients. The TrustPager record will be updated automatically.
Filtering
Filter by status, document template, date range, or recipient email.
Related
To send a document for signing, see https://trustpager.com/help-center/send-documents-esigning. To set up the DocuSign integration, see https://trustpager.com/help-center/how-to-connect-docusign.
Retention
DocuSign event logs are retained for 90 days. Completed signed documents are stored indefinitely against the related opportunity or contact record.
