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How to Review Voice Calls and Transcripts
View every AI voice agent call in one place � full transcripts, recordings, sentiment, cost breakdown, and CRM links � at https://app.trustpager.com/inbox/voice-agents.
The Voice Agents inbox gives you a complete record of every call your AI voice agent has handled � inbound or outbound. You can review the full transcript, listen to the recording, check the caller's sentiment, see exactly what the call cost, and link the call to a contact or opportunity � all from one place.
Viewing Your Call History
Go to https://app.trustpager.com/inbox/voice-agents. Calls are grouped by phone number, so if the same person has called in multiple times they appear as a single row. Each row shows the contact name (or raw phone number if not yet linked), the last call summary, the total call count, and when the last call happened.
Use the search bar to filter by contact name, phone number, agent name, or any text from a call summary.
Opening Call History for a Number
Click any row to open the full call history for that phone number. You'll see every individual call listed in reverse chronological order, each showing:
- Status � whether the call ended normally, is in progress, or failed
- Sentiment � the caller's overall sentiment detected by the agent (Positive, Neutral, or Negative)
- Duration � how long the call ran
- Agent � which voice agent handled it
- Summary � a short AI-generated summary of what was discussed
Click View on any call to open the full detail view.
Reviewing a Single Call
Each call has its own detail page at https://app.trustpager.com/inbox/voice-agents/call/:callId (TrustPager links you there automatically). The page is split into a main content area and a right sidebar.
At a glance � the four KPI cards
At the top you'll see four summary cards:
- Outcome � Successful or Failed
- Sentiment � the caller's mood: Positive, Neutral, or Negative
- Duration � total call length
- Call Cost � the credit cost of the call in dollars
Call Summary
Below the KPI cards, the AI-generated call summary gives you the short version of what happened � useful for a quick scan without reading the full transcript.
Transcript
The full turn-by-turn transcript is displayed with the agent and caller clearly labelled. Use the search box in the transcript header to jump to any keyword. You can download the transcript as a plain text file using the Download Transcript button in the right sidebar.
Recording
If a recording is available, click Play Recording in the sidebar to open the audio in a new tab.
Call Details (sidebar accordion)
Expand Call Details to see the full metadata:
- From and To numbers
- Exact start and end timestamps
- Duration
- Disconnection reason (why the call ended � e.g. caller hung up, transfer, voicemail)
- Total cost with a full line-item cost breakdown (LLM, TTS, telephony, etc.)
Technical Details (sidebar accordion)
Expand Technical Details for the call ID, agent version, call type, direction (inbound or outbound), and transfer destination if the call was handed off.
Collected Variables
If the agent collected dynamic variables during the call (for example, a customer's name, postcode, or service type), they appear under Collected Variables. This is especially useful for verifying that the agent captured the right information before triggering a follow-up automation.
Token Usage
Expand Token Usage to see the raw LLM token counts for the call � handy for diagnosing unusually high call costs.
Linking a Call to a Contact or Opportunity
Calls can be linked to a contact and an opportunity so they appear in the contact's activity history and on the opportunity record. In the right sidebar, use the Link Contact and Link Opportunity options. If TrustPager recognises the phone number and finds a matching contact, it will suggest them automatically � you just confirm the link.
Permissions
The Voice Agents inbox is visible to users with the voice-agents:read scope. Linking calls to contacts or opportunities requires write access. If you can see the inbox but the link buttons are missing, ask your workspace admin to update your role at https://app.trustpager.com/settings/permissions.
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