Auto Queues turn single automations into timed, multi-step sequences. You set the timing once, and every contact you enrol moves through the sequence on their own — a welcome email today, a case study in three days, a check-in after that — without you sending a thing.
Watch the walkthrough
A short tour: opening Auto Queues, creating your first queue, adding timed steps, enrolling contacts, and tracking who is moving through.
Open Auto Queues
From the top navigation, open the More menu, choose Automations, then Auto Queues — or go straight to https://app.trustpager.com/auto/queues
Create a queue
Select Create Queue, give it a name and an optional description, and save. Your queue is ready for steps.
Add timed steps
Choose Add Step for each stage of the sequence. Every step creates an automation that fires after a wait you define — days, hours, or minutes — timed from the previous step. Build the sequence one step at a time: send the welcome email on enrolment, wait three days, send the case study, then a check-in.
Enrol contacts
There are two ways to move contacts through a queue:
- Auto-Enrol triggers — set them directly on the queue so matching contacts join automatically.
- Add to Auto Queue action — call it inside any automation, so an existing workflow hands a contact straight into the sequence.
Respect business hours
On the queue detail page at https://app.trustpager.com/auto/queues, directly below the Active/Paused toggle, you will find the Respect business hours toggle.
- On — any step that becomes due outside your workspace's configured business-hours window is held automatically and rescheduled to the start of the next window. Nothing sends at night or on weekends.
- Off (default) — steps fire as soon as they are due, regardless of the time of day.
Business hours are the window you have configured for your workspace (the default is Monday to Friday, 9:00 am to 5:00 pm in your workspace timezone). You can update them at https://app.trustpager.com/settings/workspace.
The toggle saves automatically — there is no save button to press.
Tip: turning on business hours is especially useful for nurture sequences and re-engagement campaigns where a message arriving at 2 am or on a Saturday would feel out of place. Leave it off for time-sensitive triggers like new lead alerts where immediate contact is the goal.
Track and hand off
Active Enrollments shows who is moving through the queue right now. Auto-Cancel triggers — such as Email Received — pause the queue automatically when a contact replies, so your team picks up the live conversation. You can also remove someone with the Remove from Auto Queue action.
Tip: every send, wait and enrolment is logged against the contact's opportunity, so the whole sequence stays visible in the CRM while it runs itself.
