Order form logs cover every submission to a TrustPager order form — public checkout pages where customers can pick products, fill in their details, and pay. Each row tells you whether the order was placed, whether payment succeeded, and what happened downstream.
Where to find it
Go to https://app.trustpager.com/data/order-forms. Each row shows:
- The order form that was submitted
- Customer name and email
- Total amount
- Payment status — completed, pending, failed, refunded
- The line items selected
- Timestamp
Inspecting an order
Click any row to see:
- Full customer details from the form
- Every line item with quantity, unit price, and total
- Stripe payment intent ID and status (if Stripe is your payment provider)
- The TrustPager records created (contact, opportunity, deal_products)
- Automations that fired in response
- Email confirmations sent
Payment statuses
- Completed — payment captured. Order is fulfilled, automations have fired.
- Pending — payment is processing (most commonly bank transfers or async payment methods).
- Failed — payment was attempted but declined. The customer's order didn't go through.
- Refunded — payment was captured then later refunded via Stripe. Original order data is preserved.
Recovering a failed order
If a customer's payment failed, the form submission is still recorded so you can follow up manually. Click Send recovery email on the row to email the customer a payment retry link. Or open the linked opportunity and use any normal CRM workflow to reach out.
Refunds
To refund an order, do it from your Stripe dashboard. The Stripe webhook will update the TrustPager status to Refunded automatically — you don't need to update anything in TrustPager.
Filtering
Filter by order form, payment status, date range, or customer email.
Related logs
For payment-level detail (every Stripe charge, refund, dispute), see https://app.trustpager.com/data/payments. For email send status (order confirmations), see https://app.trustpager.com/data/emails.
Retention
Order form logs are retained indefinitely as part of your sales record. Personally identifiable customer details older than 7 years can be redacted on request.
