The workflow trigger log shows every CRM event that fired a trigger — stage changes, field updates, new opportunities, contact updates. It's the upstream view of your automations: what happened in the CRM that could have started a flow.
Where to find it
Go to https://app.trustpager.com/data/cms-logs. Each row shows:
- The trigger type (stage change, field updated, opportunity created, etc.)
- The record affected (opportunity, contact, or company)
- Which automations were evaluated as a result
- Which automations matched and fired
- The user or system that caused the trigger
- Timestamp
Reading a log entry
Click any row to expand it. You'll see:
- The full event payload (e.g. "opportunity.stage_id changed from Lead to Qualified")
- A list of automations that were evaluated, with each one showing whether it matched and why
- Direct links to any automation runs that fired
This is the fastest way to answer "why didn't my automation fire?" — the log will show whether the trigger fired, which automations were evaluated, and what condition (if any) failed.
Filtering
Filters at the top of the page let you narrow by:
- Trigger type
- Date range
- Specific automation (to see every trigger that did or did not fire it)
- User who caused the trigger
Workflow logs vs Automation logs
This page shows the upstream events — what happened in the CRM. The downstream view (what each automation actually did once it fired) is at https://app.trustpager.com/data/automation-logs. Use the two together to trace any automation issue end-to-end.
Retention
Trigger logs are retained for 90 days. For longer-term analytics, build a report dashboard at https://app.trustpager.com/crm/reporting.
