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Why your workspace email uses mail.trustpager.net
Why TrustPager workspace emails use mail.trustpager.net and how to send from your own verified domain instead.
Every TrustPager workspace has a sending address built in. When the platform sends an automated email � a nurture sequence, a form notification, a campaign � that email comes from an address like yourhandle@mail.trustpager.net. Replies to that address land in your TrustPager email inbox.
Why mail.trustpager.net?
mail.trustpager.net is a dedicated sending domain, separate from trustpager.com. We use a separate domain for all client email volume because it isolates the reputation of client sends from our marketing and brand domain. A deliverability issue in one workspace cannot affect trustpager.com, and our own marketing emails do not affect your clients� inboxes.
TrustPager handles all the DKIM signing, SPF alignment, and DMARC compliance for mail.trustpager.net itself. No DNS changes are required on your end to start sending.
Changing your handle
The handle is the part before the @. If your workspace handle is acme, your sending address is acme@mail.trustpager.net. You can update it any time at https://app.trustpager.com/settings/email under the Sending Address field. The mail.trustpager.net domain part stays fixed.
The handle is workspace-wide. All automations and campaigns for your workspace share the same sending address.
Sending from your own domain
You can verify a domain you own and send from any address on it, like support@yourcompany.com or hello@yourcompany.com. TrustPager handles the signing; you just add two DNS records to your domain. Replies go to your real inbox. There is no login token that can expire.
Step 1: Add your domain
Go to https://app.trustpager.com/settings/email and open the Sending Domains section. Enter your domain name (e.g. yourcompany.com) and click Add Domain. TrustPager will generate two DNS records for you to add at your domain registrar or DNS host.
Step 2: Add the two DNS records
You will see two records to create:
- DKIM (TXT record): proves TrustPager is authorised to sign email for your domain.
- Return-Path (CNAME record): handles bounce processing and improves deliverability.
No SPF or MX changes are needed. Your existing inbox keeps receiving mail normally.
DNS tip: most registrars (Namecheap, GoDaddy, Cloudflare) automatically append your domain to the record Name field, so enter the relative host value shown on the Settings page, not the full hostname. For example, enter pm-bounces, not pm-bounces.yourcompany.com. The Settings page shows the exact relative value with a copy button for each record.
Step 3: Click Check
Once you have added both records at your DNS host, click Check in TrustPager. Verification usually completes within a few minutes. It can take up to a few hours if your DNS provider has a longer TTL, and rarely up to 24�48 hours for some providers. You can click Check at any time to re-check live status.
Step 4: Choose your sending address
Once the domain is verified, go to the Sending Address section at https://app.trustpager.com/settings/email. Type the local-part you want (like support or hello), then select your verified domain from the dropdown. Your outbound emails will now come from that address, such as support@yourcompany.com.
Default Workspace Email Address
The Default Workspace Email Address picker at https://app.trustpager.com/settings/email controls which rail the workspace uses for general outbound email: TrustPager Mail (your @mail.trustpager.net address or a verified custom domain address) or a connected Gmail account. This setting applies to automations, form notifications, and one-to-one sends from the inbox. Email Blasts always use TrustPager Mail regardless of this picker.
Using Gmail instead
If you prefer to route outbound email through a connected Gmail account rather than verifying a domain, connect Gmail at https://app.trustpager.com/account/connect. Once connected, you can nominate which Gmail account and alias the workspace uses for one-to-one emails. Use the Default Workspace Email Address picker to set Gmail as the default rail for general outbound. Email Blasts always use TrustPager Mail regardless.
For full details on configuring your sender name, reply-to, and branding, see https://trustpager.com/help-center/how-to-set-up-email-configs.
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