Reading Email Delivery Logs

Email logs are the canonical record of every email TrustPager has sent on your behalf: automation emails, broadcast campaigns, manual one-off sends, form auto-replies, document signing requests, and platform notifications. If it left your workspace, it's logged here.

Where to find it

Go to https://app.trustpager.com/data/emails. Each row shows:

• Recipient address
• Sender (your address or a connected Gmail alias)
• Subject
• Send method (TrustPager Mail or Gmail)
• Delivery status
• Open and click counts (if tracking is enabled)
• Timestamp

Delivery statuses

• Sent is accepted by the email provider for delivery.
• Delivered is confirmed delivered to the recipient's mail server.
• Opened means the recipient opened it. See the note on tracking accuracy below.
• Bounced means the recipient's server rejected it. A hard bounce means the mailbox does not exist, and future sends to that address are blocked automatically.
• Failed means the email was not sent. The most common reason is that the address is currently blocked.

Repeated failures to the same address

If every email to one person is failing, that address is almost certainly on your blocked list. Check it at https://app.trustpager.com/settings/email in the Blocked recipients card, which shows why it was blocked and lets you switch sending back on once the mailbox is working again. Full detail: https://trustpager.com/help-center/blocked-recipients.

Inspecting a send

Click any row to see:

• The full rendered email body and subject (with merge tokens resolved)
• Open events with timestamps
• Link click events with timestamps and which link was clicked
• The contact or opportunity that triggered the send
• The automation, campaign, or user that initiated it
• Bounce or failure details

Tracking accuracy

Open tracking uses an invisible pixel. Some email clients block these (Apple Mail Privacy Protection, corporate firewalls) and will count an open even if the recipient hasn't read the email, or fail to count one even when they have. Click tracking is more reliable. Treat opens as a soft signal and clicks as the strong one.

Filtering

Filter by recipient, sender, status, or date range. To find every email for a specific contact, open the contact and check their activity feed, where every send is linked.

Retention

Email logs are retained for 90 days. Email body content is preserved for 30 days then redacted for storage efficiency; metadata (status, opens, clicks) is kept the full 90.