Reading Stripe Payment Logs

Stripe payment logs are the canonical record of every payment event that flowed between TrustPager and your connected Stripe account — charges, refunds, disputes, and subscription events. Each row links to the underlying Stripe object so you can drill into the source of truth when needed.

Where to find it

Go to https://app.trustpager.com/data/payments. Each row shows:

• Event type (charge succeeded, refund created, dispute opened, subscription updated, etc.)
• Customer name and email
• Amount and currency
• Status
• Linked TrustPager record (opportunity, order form submission, etc.)
• Stripe object ID
• Timestamp

Inspecting an event

Click any row to see:

• The full Stripe payload (with secrets redacted)
• Direct link to view the object in your Stripe dashboard
• Any TrustPager records that were updated as a result
• Automations that fired in response
• Receipt and dispute history if applicable

How TrustPager and Stripe stay in sync

Your Stripe account sends webhook events to TrustPager whenever something happens — a payment succeeds, a customer disputes a charge, a subscription renews. TrustPager processes these events and updates the relevant CRM records. The log records every event whether or not it produced a downstream change.

If your TrustPager records and Stripe data ever diverge, this log is the first place to check. The most common cause is a webhook event that arrived during an outage and didn't process — re-process it from the row detail and the records will reconcile.

Common event types

• charge.succeeded / payment_intent.succeeded — a payment was captured
• charge.refunded — a refund was issued
• charge.dispute.created — a customer disputed the charge with their bank. Treat this as urgent — check the contact and respond via Stripe.
• customer.subscription.updated — subscription plan, status, or quantity changed
• invoice.payment_failed — a recurring payment failed. Stripe will retry; your CRM is updated when it eventually succeeds or finally fails.

Filtering

Filter by event type, status, customer, amount range, or date range.

Related logs

For order-level detail (which products were bought, what automations fired), see https://app.trustpager.com/data/order-forms. To connect Stripe in the first place, see https://trustpager.com/help-center/how-to-connect-stripe.

Retention

Stripe event logs are retained for 90 days. Underlying Stripe objects are retained by Stripe according to their own retention policy.