Email logs are the canonical record of every email TrustPager has sent on your behalf — automation emails, broadcast campaigns, manual one-off sends, form auto-replies, document signing requests, and platform notifications. If it left your workspace, it's logged here.
Where to find it
Go to https://app.trustpager.com/data/emails. Each row shows:
- Recipient address
- Sender (your address or a connected Gmail alias)
- Subject
- Send method (Postmark, Gmail, etc.)
- Delivery status — sent, delivered, bounced, complained, blocked
- Open and click counts (if tracking is enabled)
- Timestamp
Delivery statuses
- Sent — accepted by the email provider for delivery
- Delivered — confirmed delivered to the recipient's mail server
- Bounced — the recipient's server rejected it. Hard bounces (invalid address) are recorded against the contact and future sends are blocked.
- Complained — the recipient marked it as spam. Future sends to that recipient are blocked.
- Blocked — TrustPager refused to send because the recipient is on a suppression list (previously bounced, complained, or unsubscribed). See https://trustpager.com/help-center/email-opt-out-handling.
Inspecting a send
Click any row to see:
- The full rendered email body and subject (with merge tokens resolved)
- Open events with timestamps
- Link click events with timestamps and which link was clicked
- The contact or opportunity that triggered the send
- The automation, campaign, or user that initiated it
- Bounce or complaint details from the provider
Tracking accuracy
Open tracking uses an invisible pixel — some email clients block these (Apple Mail Privacy Protection, corporate firewalls) and will count an open even if the recipient hasn't read the email, or fail to count one even when they have. Click tracking is more reliable. Treat opens as a soft signal and clicks as the strong one.
Filtering
Filter by recipient, sender, status, or date range. To find every email for a specific contact, open the contact and check their activity feed — every send is linked there.
Retention
Email logs are retained for 90 days. Email body content is preserved for 30 days then redacted for storage efficiency; metadata (status, opens, clicks) is kept the full 90.
